HRMT Unit1 IP

In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions.

Research the customer service representative job description using the O*Net Database  and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:

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  • Describe 5 qualifications that should be found in a customer service representative job description.
  • What level of education should be necessary for a customer service representative, and why?
  • What kinds of job experience should the customer service representative have, and why?
  • What skills should the customer service representative demonstrate to be successful in the position?

link: https://www.onetonline.org/

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