CASE STUDY: RIVERBEND

Assignment Instructions
CASE STUDY: RIVERBEND

Preparation

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Review the following case, which focuses on the experience of Riverbend City Medical Center, an organization facing a cultural conflict. You can supplement your experience by reading the transcript.

Planning Organizational Change Using the Four-Step Change Process.
Instructions

Write an analysis of the Riverbend case study, Planning Organizational Change Using the Four-Step Change Process. Include the following components:

Introduce the case.
Summarize the case. Provide a synopsis of the case study, focusing on how communication problems and cultural misunderstandings created conflict in the organization.
Apply the four learning organization disciplines to the case.
Using the lens of one or more of the four core disciplines (personal mastery, mental models, team learning, shared vision), provide an analysis of the extent to which the discipline(s) reveals organizational dynamics and contributes either to organizational learning or to the organization’s problems. How could the four disciplines be fostered to have a more beneficial impact on the organization?
Apply a systems lens to the case.
Analyze the organizational disabilities and systems archetypes present in the case.
Explain and map at least one example of a systems archetype that can be seen in the case. Include at least one systems map as part of your explanation.
Recommend change management strategies for the organization based on the case.
Prior to suggesting change management strategies, use critical thinking tools to identify assumptions the stakeholders in the case may have made, and develop a set of questions you would ask to help the stakeholders uncover their assumptions and clarify the steps needed for future progress. Reference Paul and Elder’s Critical Thinking: Tools for Taking Charge of Your Learning and Your Life text in your comments.
Describe and explain how the four-stage process could be used by the Riverbend leadership to improve the strategic planning processes that enhance cultural understanding among stakeholders and the community. Refer to Stroh’s Thinking for Social Change text.
Provide a set of specific practical recommendations about how the CEO should proceed in the future in a way that furthers the goals of supporting increased cultural understanding among stakeholders and the community.
Explain how an action research/inquiry cycle that incorporates the recommendations could be planned, implemented, and evaluated for the next phase of organizational improvement.
Additional Requirements

Font and Font Size: 12-point Times Roman, single spaced.
Length: 5–7 pages.
References: As needed to support your analysis.
APA Style and Format: Format your paper using appropriate APA style and formatting.
SCORING GUIDE
Your Work will be evaluated using this criteria.
VIEW SCORING GUIDE
Competencies Measured

The assignment instructions correspond to the grading criteria in the Case Study: Riverbend scoring guide. You may also want to review the performance-level descriptions for each criterion to see how your work will be assessed. The alignment below demonstrates how the assignment grading criteria are aligned to the competencies of the course.

Competency 1: Apply systems thinking principles and tools to problems and organizations.
Analyze the organizational disabilities and systems archetypes present in the case, including at least one systems map.
Provide a set of specific practical recommendations about how the CEO should proceed in the future in a way that furthers the goals of supporting increased cultural understanding among stakeholders and the community.
Competency 2: Use disciplines of learning organizations to analyze problems of practice.
Apply the lens of one or more of the four core disciplines (personal mastery, mental models, team learning, shared vision), and provide an analysis of the extent to which the discipline(s) reveals organizational dynamics and contributes either to organizational learning or to the organization’s problems.
Competency 3: Apply critical thinking to evaluate ideas and in interactions with others.
Identify a set of questions to uncover stakeholder assumptions and clarify steps needed for future progress.
Competency 4: Apply a change model to a problem of practice.
Explain how the four-stage change process could be applied to the case.
Explain how an action research/inquiry cycle that incorporates the recommendations could be planned, implemented, and evaluated for the next phase of organizational improvement.
Competency 5: Communicate clearly, supporting a central idea in appropriate format with correct grammar, usage, and mechanics.
Provide a synopsis of the Riverbend case study, including a description of how communication problems and cultural misunderstandings created conflict in the organization.
Communicate clearly, supporting a central idea in appropriate format with correct grammar, usage, and mechanics.

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