85% of references peer-reviewed and published within the last 5 years to ensure that the study is current, relevant and warranted.
40 relevant sources
Reframe existing controversies or issues in the literature
Include key issues of the research questions (main constructs, relationships, and associations)
· RQ1: Will monthly continuous professional development training for Patient Access Services team members result in an increase in monthly patient satisfaction scores?
· RQ2: Do the observation audits completed on the team members show an increase in the monthly patient satisfaction scores?
· RQ3: Will the monthly system audits completed on team members cause an increase in the monthly patient satisfaction scores?
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